Mercure Blankenberge

It was close to the beach, but we were travelling during autumn. Parking lot is right next to hotel, very convenient. Price was just ok before seeing the broken parts in room.

Brand new hotel and rooms, nice modern design, well located, next to parking, family room available for a perfect stay with two kids. But the hotel is not well managed: - Not really welcomed, with a receptionist insisting that we had duplicated bookings in their system, insinuating that we booked twice while it was not the case and that we never received two confirmations (everything was fully prepaid during booking) - Only two sets of towels in a family room for 4 - but missing towels delivered very quickly on request - Big stain on the bed - Disappointing breakfast: joining at 9am, no more pancakes, no more croissant, no more chocolate croissant, a few pieces of bread (with no refill during our 30mn stay), no napkins, empty juices, coffee machine out of order… The hotel is really great, fully soundproof (absolutely no noise from the train station), but it would require attention to details (reception, housekeeping, breakfast).

Good rooms and location.. no facilities for evening meals. We booked in on the 1st December, it was 3 deg and I was asked if I asked for the room heating to be switched on !!!! I had to be moved to another toom. Again, we had issues with room heating. The receptionist told me she had reset the heating to my room. The room temperature was in the region of 15deg. Around 04.00 in the morning, I heard the room fan ramp up and heating coming on. We had to switch off the heating at 05.00 as we were getting 25 degrees, and the room was overheating .. to be asked if I had asked for the heating to be switched on when it's 3deg outside is ridiculous It's really poor experience from a hotel claiming to be a 4-star hotel...